Legal
Your privacy matters. This policy explains how Vitality Ora Osteopathy collects, uses, stores, and protects your personal information, in accordance with the New Zealand Privacy Act 2020.
Last updated: 30 September 2026
Vitality Ora Osteopathy is operated by Dewi Thomas, a registered osteopath practising in West Auckland and North Shore, Auckland, New Zealand. You can contact us at [email protected].
We may collect the following personal information: your name, email address, phone number, and preferred clinic location when you submit a contact or booking enquiry; health information you share with us during consultations, including your medical history, symptoms, and treatment notes; and technical information such as your IP address and browser type when you visit our website.
We use your personal information to respond to enquiries and booking requests; to provide osteopathic treatment and maintain clinical records; to send appointment reminders or follow-up communications where you have consented; and to improve our website and services. We do not use your information for unsolicited marketing.
Health information is sensitive personal information under the Privacy Act 2020. We collect and hold health information only for the purpose of providing you with osteopathic care. Your clinical records are stored securely and are not shared with third parties without your consent, except where required by law or in a medical emergency.
We do not sell, rent, or trade your personal information. We may share information with other healthcare providers involved in your care (with your consent), with our booking platform provider for appointment management, and with authorities where required by law. Any third-party service providers we use are required to handle your information in accordance with applicable privacy laws.
Our website may use cookies and analytics tools to understand how visitors use the site. This information is collected in aggregate and is not used to identify you personally. You can disable cookies in your browser settings, though this may affect some website functionality.
Your personal and health information is stored securely using industry-standard measures. We take reasonable steps to protect your information from unauthorised access, loss, or disclosure.
Under the Privacy Act 2020, you have the right to access the personal information we hold about you, to request correction of any inaccurate information, and to make a complaint if you believe your privacy rights have been breached. To exercise these rights, please contact us at [email protected].
If you have a concern about how we have handled your personal information and are not satisfied with our response, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz or by calling 0800 803 909.
We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated.
Questions? Email [email protected]
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West Auckland · North Shore · Central